Policies/ How We Do Things

 Dogs must be seen a minimum of twice daily if you are absent from the residence for more than 24 hours. This may be an overnight visit only which includes an evening walk when we arrive at ~10 pm and a morning walk before we leave at ~6am. While we do not discriminate against any breeds, Fur Nanny does reserve the right to deny / terminate services at anytime if the Dog is found to be aggressive, uncontrollable or poses a risk to the sitter.

Please provide a non-retractable leash for the sitter and a harness, martingale or no slip collar.  

  We will do our best to accommodate any special requests on arrival times; however, please be aware that visits may occur one hour before or after your requested time. 
Sitters will use their best judgment regarding inclement weather, thunder storms, extreme heat or cold, sun exposure, etc.  For example, during the extreme heat of summer, walks may be shortened and indoor play time added.

We will clean up pet accidents to the best of our ability, however if the situation calls for a professional cleaner we reserve the right to turn the situation over to the homeowner when they return.

  If you have valuable rugs, carpet, furniture, etc please leave special instructions on how to care for any incidents involving these items.
If additional supplies are needed (determined by sitter), you will be responsible for reimbursement of any charges incurred 

 If your pets are to be left outside (unattended), or have access to go outside at will (as with a pet door) or screened in porch, please understand that neither Fur Nanny, LLC, or its sitters will be responsible for the care and safety of any animal that is in an uncontrolled environment. 

Cats and kittens must be seen a minimum of once daily.  

 We will do our best to accommodate any special requests on arrival times; however, please be aware that visits may occur one hour before or after your requested time. 

 Sitters will use their best judgment regarding inclement weather, thunder storms, extreme heat or cold, sun exposure, etc.  For example, during the extreme heat of summer, walks may be shortened and indoor play time added.

 We will clean up pet accidents to the best of our ability, however if the situation calls for a professional cleaner we reserve the right to turn the situation over to the homeowner when they return.

  If you have valuable rugs, carpet, furniture, etc please leave special instructions on how to care for any incidents involving these items.

 If additional supplies are needed (determined by sitter), you will be responsible for reimbursement of any charges incurred

 If your pets are to be left outside (unattended), or have access to go outside at will (as with a pet door) or screened in porch, please understand that neither Fur Nanny, LLC, or its sitters will be responsible for the care and safety of any animal that is in an uncontrolled environment. 

All animals must be seen once daily and in good health.  All required heating and husbandry materials should be readily available.

 We require a free initial consultation for all new clients, no less than 1 week before your first scheduled appointment.  This consultation lasts 30 minutes. 

All online forms should be completed prior to the visit and keys will be picked up at this time.

If an additional trip is required for a practice visit, to reacquaint with a pet, meet a new pet, or any other reason, these trips will be charged at the regular rate.

 Key pick up/ return will be charged at a rate of $10 each trip, beyond the initial visit.

Sarasota County and Manatee County require all animals to be current on their rabies vaccinations.  Fur Nanny will accept an exemption letter from your vet if your pet is not able to receive this vaccination.

Please provide two points of entry.  For example 2 keys or 1 key and a garage door code.  

  If you prefer that we enter your home through the garage, we will be happy to oblige, however, we will still require 1 copy of your door key.  If there is a power failure, or the battery in the code pad dies and we are unable to gain entry to your home, you will incur locksmith fees.

  If you are unable to make a copy of the keys, we will do so for the charge of $7.00 per key.

 Additional trips for key pickup and return will be charged at a rate of $10 per one way trip.

You may opt to have your keys returned by mail at your own risk. They will be mailed via regular First Class mail – NOT certified or insured (no tracking). These options can be added at the regular postal rate.

Keys that we are in possession of  Fur Nanny with no services within a two-year period of time will be disposed of.

 If a pet sitter is unable to obtain entrance into your home due to no fault of their own (i.e.: you change the locks on your home and forget to give us new keys), the pet or homeowner will be contacted first.  If a locksmith is required to gain entry to the home, the pet owner will be responsible for reimbursing the cost of a locksmith. 

We do post pictures of pets on social media.  We will not use any geo location tagging and any  identifiable information will be cropped from the photo before posting.  No pictures of your home or surrounding areas will be included.

If you wish to opt out of having photos uploaded to social media please let us know at the New Client Meet and Greet.  

You May also add this information to the instructions on your Time To Pet account at any time.

We will never sell or give away any of your information, including personal contact information.  PLEASE NOTE that we will not discuss your travel plans, such as when you are coming home, your destination, etc., with anyone – including your neighbors.

Payment is to be made in full on or before the 1st day of service.  We accept checks, cash, Venmo, Zelle or Cash App. You can find all of the links to these services on the payment page.

Failure to pay in full on the first day of service will be considered breach of contract, and you will be charged a late fee of $45 per day. 

 Gratuities may be left in cash, a separate check in your sitter’s name, or included in your total. Gratuities are never expected but always welcome. Your sitter will receive 100% of any gratuity.

 There will be a charge of $45 on all returned checks. 

 There is an additional fee of $10/visit on each of the major holidays listed below :
New Year's Eve (December 31)
New Year's Day (January 1)
Easter weekend Friday- Monday (Date varies)
Memorial Weekend Friday - Monday (Last Monday in May)
Independence weekend  Friday - Monday following the holiday (July 4)
Labor Day Weekend Friday - Monday (First Monday in September)
Thanksgiving Week Wednesday - Monday  (Fourth Thursday in November)
Christmas Week  (December 23 - December 26) 

 All appointments must be submitted via the client portal at least 48 hours in advance.  If submitted less than 48 hours in advance there is an additional $30last-minute booking fee. Please do not contact sitters directly.   

 Please note your reservations are not confirmed until you receive an emailed reply. Please take a moment to review the confirmation carefully. If it is incorrect or your travel plans have changed, you must notify us immediately so that we can make the necessary adjustments.  

Your appointment time is reserved specifically for your pets.  To maintain quality staff and consistency in schedule we would appreciate your adherence to the following cancellation policy.  For pet sitting visits, cancellation more than 5 days before the start of your appointment will be no charge, cancellation between 5 days up to 48 hours before the start time of your appointment, will be charged at the rate of 50% of the total invoice for your reservation. If cancellation is less than 48 hours before the start of your appointment 100% of the invoice will still be due.  

For Overnight care or private boarding, the cancelation time must be 14 days before the start of your reservation to not incur a charge.  Cancellations received between 13 days and 7 days in advance will incur a 50% charge, any appointments cancelled with less than 7 days' notice will be charged 100% of the invoice.

 If you return early from a trip, there will be no refunds, as this time was reserved specifically for you. 

 We strive to maintain consistency with your pets and will try to accommodate requests for specific sitters; however, sometimes scheduling conflicts occur. For this reason, we cannot guarantee a specific sitter. 

Please schedule accordingly.  If your pet’s care takes longer than the time we have scheduled for you, we will charge for additional time.

At this time we only accept dogs for private boarding.

All boarding clients must be in good health and parasite free 

 All new Boarding Clients must have an in-home visit prior to leaving them in Contractors home.  Contractor has the right to refuse anyone service at their discretion. 

Fur Nanny, LLC, is not responsible for any damage caused by or to pets in our care as long we acted in a reasonable manner that is not fraudulent or negligent.

 Pet owners are responsible for any damage caused by pets to the sitter, other pets, the home or general public.

 Pet owners will pay the cost of medical attention for a pet sitter injured by or as a result of the animal in their care.

 Fur Nanny, LLC, cannot be held liable for any loss or damage occurring to pet or home if homeowner requests that doors or windows be left open or unlocked; if keys are hidden outside; if pets are left outside while no one is there; if anyone else has access to the house including but not limited to businesses (such as pool or lawn care), neighbors, friends and/or family.

Alterations to Owner Instructions

If there is a change in your instructions - ANY instructions - concerning the care of your pets and/or house, you are responsible for making these changes clear in your client/pet profile online.  This is particularly important in several situations:

• If you move.
• Alarm codes/procedures.
• If your phone number changes.
• Changes in email address.
• Changes in diet or feeding procedures for your pet(s).
• Medications to be administered to your pet(s).
• Veterinarian of record.

If you do not have online access leave instructions in writing.  We cannot and will not be liable for damages occurring due to a client failing to notify us of changes in procedures.

IF A VETERINARIAN OF RECORD IS NOT INDICATED, AND A PET IS IN NEED OF VETERINARY CARE, THE PET WILL BE TRANSPORTED TO THE NEAREST VETERINARIAN FOR TREATMENT, AND THE OWNER WILL BE NOTIFIED OF THE ANIMAL’S LOCATION.  OWNER IS FULLY LIABLE FOR PAYMENT OF VETERINARY CARE AND TRANSPORTATION COSTS TO FUR NANNY, LLC.

Emergency Veterinary Care

 Instructions will be followed in accordance with the instructions left on your Client Profile.

 Owner will be responsible for all charges incurred in the course of treatment. In addition, owner is responsible for contacting their veterinarian prior to client’s departure and informing them that Fur Nanny, LLC, is caring for the pet(s) and is authorized to seek medical attention for them.
 

Homeowners Emergency

 We will contact you first. In the event that you are unreachable, we will contact the people listed on your client information profile to appropriately handle the situation.

 If you do not leave any emergency contact information for home repairs, we will secure the home to the best of our ability to prevent further damage, and leave the situation for you to handle when you return.  If your pets cannot safely remain in your home, we will transport them to your veterinarian or chosen boarding facility, and you will be responsible for payment of these services on your return.  Please make sure you give us someone to call in case of a homeowner’s emergency!

 Any charges incurred will be homeowners’ responsibility and reimbursement will be due when you return.

 Payment is due, in full, on the first day of service 

 The initial consultation is no charge.  Repeat visits to reacquaint or update services are charged at regular visit rates. 

  Please have 2 copies of your key at the initial consultation.  We will gladly make copies of your key for you at a charge of $7.00 each.  Additional trips for key pick-up are charged $10.00 per trip

  Policies may change any time at the discretion of Fur Nanny, LLC, Management without notice.

 Alterations to the Policies set forth must be made by mutual agreement in writing between The Client and Emily Morris.

No appointments, agreements, or conversations are binding unless made through the time to pet portal.   

If you need to reach your sitter, please use the Client Portal.

Please leave a short itinerary with any additional contact information such as hotel name and phone number that we may not have on file.

Please leave supplies out and labeled if there is any chance of confusion.

 We have your file, but notes are wonderful, they make the care of your pet more consistent with their normal routine, and help to avoid any confusion.

 Prices are subject to change without prior notification